Help & Support

Get help with your account, rewards, deals, WatchEarn, and merchant interactions.

Popular Help Articles

Find quick answers to common questions from our help center.

How rewards work on DealviXLearn how to earn rewards through deals, purchases, and WatchEarn videos.
Shops near you pay points for watching their short WatchEarn videos. Each video pays once per account, when you watch the part the shop asks for (often to the end). The points belong to that shop and take money off your bill there; every video shows what its points are worth. Deals are offers you use in the shop or on an online order.
How to redeem shop rewardsFollow the steps to redeem your rewards at participating shops.
Open My Rewards, choose the shop and press Redeem Rewards. Pick how many points to use and DealviX makes a short code. Show it at the counter, or give it with an online order (website, phone or WhatsApp) where the shop allows that. Points from one shop can only be used at that shop.
Why a deal reward was not receivedCommon reasons and how to resolve missing deal rewards.
The usual reasons: the video was not watched far enough (skipping ahead is not counted); location was off or you were outside the area the shop chose; you were already paid for that video; or the video's rewards had run out. Play the video again from the start to try again. Every watch is listed in Activity History.
How WatchEarn rewards are creditedUnderstand when and how your WatchEarn rewards are added to your account.
DealviX times the watch while the video plays. When enough has played it checks the watch and adds the points to that shop's rewards straight away; some may show as pending for a short time before they can be used. You see them in My Rewards and in Activity History.
How to update profile and settingsChange your profile information, language, and notification preferences.
Go to Settings. Account Settings has your name, username, city, bio and interests. Email and phone are changed in Privacy & Security, where the new one is confirmed first. Notifications and Location Preferences have their own tabs.
How to contact a merchant or shopGet in touch with a merchant for order, product, or service related questions.
Open the shop's page: its About card has the phone number, website and address. You can also write to a shop from Messages.

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Preferred Language: English (US)
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Quick Answers

Common questions to help you get started.

When do rewards appear in my account?
As soon as you finish the part of the video the shop asks for and DealviX checks the watch. Some may show as pending for a short time first.
Can I redeem rewards at another shop?
No. Each shop's rewards can only be used at that same shop. DealviX Rewards, when they start, will be kept separately.
How do refunds work?
DealviX does not take payments from customers, so refunds are handled by the shop. If a shop undoes a reward it used, the points go back to you.
How do I change my country or language?
Change where you are with the location button at the top or in Settings › Location Preferences. DealviX is in English for now.
Is DealviX available in my region?
DealviX works wherever shops have joined. Choose your location at the top to see the deals and videos near you.

Global support is available for DealviX users and merchants.Our team is here to help, no matter where you are. For region-specific support, please contact us using the options above.